Modernisation of the propositions in-line with changing customer habits and needs, through the use of market leading data analytics and technology.
Accessing customer opportunities much earlier in the buying cycle via integration into adjacent channels and reducing reliance on the retailer.
Delivering capabilities through mobile and self-service Apps, providing customers with convenient ease of access to integrated services to maintain and secure the customer within the overall branded experience.
Extending the duty of care to customers and their welfare management, whether in relation to protection of their vehicle asset or the shift to proactive crash detection and intervention alerts.
Eliminating dependency on annual renewal cycles by moving more customers onto longer term, multi-year subscriptions with integrated products, providing greater annuity of revenues and customer retention.
Peace of mind - Business convenience - One stop shop - One customer journey | Road accident, cosmetic repair & total loss brand aligned products
Five key strategic wins
Significantly increased insurance customer base through new customer acquisition channels means significantly greater customer base for incremental adjacent income e.g. more crash opportunities.
Multi year contracts in partnership with finance companies and agile insurance products provides early customer capture into Verex mobile applications and integration into our Connected FNOL capabilities.
Increased customer retention allows continued provision of services through out the Verex Protex™ product portfolio as more customers remain within the brand journey.
Industry leading shift in crash management capture e.g. change from reactive customer crash notification to proactive crash detection from the car including our new predictive ‘Customer Welfare Index’.
Access a substantially larger crash management opportunity pool from the wider car parc through the use of the Verex Excess Protect, connected FNOL the manufacturers commitment to increased marketing to drive parts income.