We collect the data that you give us when we provide you with a quote or when you make an insurance claim or use the accident aftercare service and any other time that we speak to you or you contact us.
The data we collect from you for a motor insurance quote and in the handling of any claims may include sensitive personal data relating to any convictions you have or that are pending and details of certain medical conditions.
We record telephone calls with you and these call recordings also form part of your personal data.
On occasions, you may ask your dealer to provide us with all or some of this data to help you setup a quote, free driveaway cover note, or policy. Where you ask the dealer to do this we treat this as data that you have provided to us and we consider that the dealer has been acting on your behalf in providing us that data.
As part of providing an insurance quote and administrating a policy including handling a claim we or the insurers we use may collect data from third parties about you including
Additionally, we will process your data to fulfil our legitimate interests where they are not overridden by your interests. This includes:
Additionally, should your vehicle manufacturer appoint another company to provide their branded motor insurance in our place, and where you have an active branded motor insurance policy then we will provide your data to that company solely for the purpose of them providing you with a branded motor Insurance renewal quote.
You can ask us not to process the data in any of these ways and we will consider your request fairly (see your rights to object to processing of your data below)Additional Data Permissions
If you have not asked us for a quote or received a product or service from us we will only promote additional products and services to you where you have given us your consent. For instance, if you give us your renewal date we will consider that consent to send you a quote near the time of your renewal. You can update the consents you have given us here link or by calling us on 01923 692 000
When you report a claim to us or use our Accident Aftercare service we will share certain data with your franchise dealer, but we will only do that if you give us permission at the time you report the incident to us.
Who else will we provide your data to?We, or the insurers that we deal with, may provide your data to certain third parties in relation to the services that you request from us or that are covered by an insurance contract or promotion you have participated in.