Verex Insurance Services Limited
Verex Assistance Limited
(both in administration)

The above companies entered into administration on 18 August 2023 and Gary Pettit of PBC Business Recovery & Insolvency was appointed as administrator.  The business and assets of both companies have been acquired by Car Care Plan Limited who will be providing a continued and dedicated service to customers.

Who are Car Care Plan?

Car Care Plan are market leaders in the provision of insurance products, which use manufacturer genuine parts and approved technicians when you have a claim and have over 40 years’ experience in the automotive sector.

Statement from Car Care Plan

Car Care Plan have acquired the assets of Verex Insurance Services Ltd and Verex Assistance Ltd, which means that Car Care Plan will take over the services previously provided by Verex to administer your insurance policy. We want to reassure you that if you have paid your premium or if are still paying in instalments to Verex Premium Finance, your policy purchased via Verex is still valid and will continue to be covered as normal. If you have any queries regarding your policy, or would like to make a claim, then please use the contact details in your policy documentation. We are delighted with the acquisition of the capabilities of Verex and we welcome Verex’s many talented employees to the Car Care Plan team.  We take pride in our customer service, and this is at the heart of what we do. If you would like further information, then please call this number 0344 815 8522.  If you are unable to find your policy documentation and have any queries regarding your policy, or would like to make a claim, please call 0333 320 1701 or email

Frequently Asked Questions

It is understood customers may have some concerns and below are some of the frequently asked questions for your reference:
  1. Is my vehicle policy still valid?
    Provided you have paid your insurance premiums in accordance with your policy terms then you will remain covered.
  2. What should I do if I have a claim?
    You should make your claim with your insurer as required under your policy.
  3. Should I cancel my policy for any reason, will I get a refund?
    Your insurance policy is a contract with your insurance company and this remains unchanged. Please refer to the terms and conditions of your policy wording, which will describe how you obtain a refund in the event of a cancellation. Please use the contact details in the policy wording and Car Care Plan Limited will request the refund from your insurer.
  4. My insurance is due for renewal, what should I do?
    You will receive your insurance renewal notification in the usual manner.
  5. My vehicle is in repair, will that be completed?
    All vehicles currently in repair will continue as before.
  6. My vehicle is due to go in for repair so what should I do?
    You should take your vehicle to the repairers’ site in accordance with the reservation.
  7. How do I make a complaint?
    Please see the dedicated contact information below.
  8. What should I do if I am seeking compensation?
    A claim for compensation will depend upon the circumstances.  However, you may be entitled to make a claim through the Financial Services Compensation Scheme (see below).

Useful contact details

Questions regarding your policy, to claim a refund or enquire about your vehicle repair:
To obtain more information about the change to Car Care Plan Ltd please telephone: 0344 815 8522 or email address:

Regulatory bodies

Financial Conduct Authority
Financial Services Compensation Scheme
Financial Ombudsman